At OutdoorFabricStore.com our goal is to provide the best customer service possible. We are a small shop and we have a limited number of people answering phones at any one time. During peak season there are not enough hours in the day to respond to every email and request for information we receive.
Before you write, please take a look at our General FAQ (Frequently Asked Questions) page to see if we have already have provided an answer to your question. If we do not reply to your email, you may find your answer in the Frequently Asked Questions section of our web site. If you are checking on an order please be patient. We are filling orders as fast as we can.
IF YOU NEED TO CANCEL AN ORDER – Call us at 1-866-638-6416
IF YOU NEED TO CHANGE YOUR ORDER – Call us at 1-866-638-6416
All other communications can be sent to us via the email form below. We will try to respond as soon as possible.
PHONE NUMBER: Our phone number is 1-866-638-6416. We are in the office to answer your questions M-F 9 am to 4 pm Central time. We are located in Dallas, Texas. We do not answer the phone or emails on the weekends.
NO PHONE ORDERS PLEASE! PLACE YOUR ORDER ON THE WEBSITE!!!! We do not and cannot accept phone or hand written orders.
ORDER STATUS: If you are checking on the status of an order, please send an email. Please try not to call as we are overwhelmed with calls at this time of the year. Email us using the form below. We will try to get you the status by the end of the day or the following day.
APPROXIMATE SHIP TIMES FOR ORDERS
Many fabrics we have in stock and they ship same day However many fabrics must be ordered and our ship times are dependant on the mills. Choosing a faster ship method does not mean these products will be available any faster. It only means it will ship faster when they are done so please be patient.
Outdoor Fabric Store
8700 Sovereign Row
Dallas, TX 75247